We Stand Behind
Every Product

The unboxing video is the sole evidence we can accept for damaged, missing, or incorrect product complaints. This requirement protects both you as the customer and us as the seller.

Your unboxing video must meet all of the following criteria to be considered valid:

• Recording must begin with the sealed, unopened parcel clearly visible — showing the outer packaging, courier tape, and address label
• The video must be uninterrupted and unedited from start to finish — no cuts, pauses, or editing of any kind
• The parcel must be opened on camera, with all contents clearly shown as they are removed
• Any defect, damage, missing item, or incorrect product must be clearly visible in the same video
• The order invoice or delivery receipt must be shown at some point during the video

All Gadgetz products sold at Gadgetz.com.bd come with a manufacturer warranty. To activate your warranty, you must complete the following steps within 3 days of receiving your product:

1. Find the QR code on your invoiceLocate the QR code printed on the invoice included with your delivery.
2. Scan the QR codeUse your smartphone camera or a QR code scanner app to scan the code — it will open the warranty activation page.
3. Enter the serial numberFind the product's serial number on the side or bottom of the product box and enter it as required on the activation page.
4. Complete activationSubmit the activation form. You will receive a confirmation that your warranty has been registered.

• The 3-day window is calculated from the date of confirmed delivery as recorded by the courier's tracking system
• A valid, uncut unboxing video (see Section 01) is required for all 3-day replacement claims
• The product and original packaging must be in the same condition as received — not further damaged, used, or tampered with

After the 3-day replacement window, the product falls under regular warranty for the duration specified on the product or its packaging. The following conditions apply:

• The customer is responsible for all courier charges when sending the product to our office or service point
• The customer is also responsible for courier charges when receiving the repaired or replaced product back
• Warranty service is available only for genuine manufacturing defects confirmed by our team upon inspection
• Products must be sent with their original box, all accessories, and a copy of the original invoice
• Warranty remains active only if it was properly activated within 3 days of delivery (see Section 02)

We understand that warranty issues sometimes become apparent close to the end of the coverage period. For this reason, Gadgetz Bangladesh provides a 10-day grace period after the official warranty expiry date.

• Example: A product with a 90-day warranty can be claimed up to Day 100 from the date of purchase
• Grace period claims are subject to the same conditions as regular warranty claims — the defect must be genuine and the product must have been used correctly
• Claims submitted after the grace period deadline will not be accepted under any circumstances

The product warranty will be immediately and permanently voided if any of the following conditions are found upon inspection:

• Any exposure to water, liquid, moisture, or humidity that causes damage
• Physical damage including cracking, bending, crushing, or impact damage of any kind
• Burnt, overheated, or melted components caused by improper use or incompatible power sources
• Evidence of opening, tampering, or repair by anyone other than an authorised Gadgetz service point
• Product used in a manner inconsistent with the official user manual or product guidelines
• Warranty sticker, seal, or serial number removed, altered, or made illegible
• Warranty not activated within 3 days of delivery as required in Section 02

Returns are accepted in the following limited circumstances:

• Defective product: A return may be initiated if the product has a confirmed genuine manufacturing defect and a replacement cannot be provided
• Change of mind / wrong order: If you no longer wish to keep the product or ordered in error, a return may be considered — but only if the product box is completely sealed, unopened, and in pristine original condition, and the return is initiated within 3 days of delivery

• For change-of-mind returns, all courier charges for sending the product back are borne by the customer
• A restocking or inspection fee may apply for change-of-mind returns at Gadgetz Bangladesh's discretion
• All returns must be pre-authorised by our team — do not send any product without contacting us first

Product exchanges are available under the following terms:

• An exchange is available when the product has a confirmed genuine manufacturing defect and you prefer a different item
• If the original product is out of stock, you may choose an alternative product of equal or lesser value
• If you choose an alternative product of higher value, you must pay the difference
• The product to be exchanged must be returned with its original box, all accessories, and the invoice
• Exchanges are not available for products that have been used, damaged by the customer, or where the original box has been discarded

Refunds are strictly limited in scope and are only issued in the following specific situations:

• The ordered product is out of stock and cannot be delivered within 10 business days of order placement
• A replacement or exchange is not possible due to unavailability of the same product or a suitable alternative of equal value
• A confirmed error on our part where no other resolution is feasible

• Approved refunds are processed to the original payment method within 5–10 business days of confirmation
• Refund requests must be submitted within the applicable claim window
• We reserve the right to refuse refund requests that do not meet the criteria stated above

The following must be included with every claim submission:

• Original product box in undamaged condition with all labels and stickers intact
• All original accessories that were included in the box (cables, adapters, manuals, warranty cards)
• Original invoice or order receipt
• Unboxing video evidence (as described in Section 01)

All warranty, replacement, return, and exchange requests are subject to the following product condition requirements:

• The reported issue must be a genuine manufacturing defect — not damage caused by misuse, accident, negligence, or incompatibility
• Compatibility clause: If a product functions correctly with other compatible devices but not with your specific device, this is a compatibility issue — not a product defect. No claim will be accepted in this case.
• Products showing any signs of physical damage, liquid exposure, tampering, or unauthorised modification are not eligible for any claim
• Products must have been used strictly in accordance with the included user manual and Gadgetz product guidelines

If you accepted a visibly damaged parcel or discovered missing items after opening, follow these steps:

• Do not use, attempt to repair, or further disturb any damaged items
• Ensure you have a complete, uncut unboxing video showing the outer damage and the contents as found
• Contact us within 24 hours of delivery with your order number and the unboxing video
• We will assess the footage and arrange an appropriate resolution based on our findings

To initiate any claim — warranty, replacement, return, or refund — follow this process:

1. Contact Us FirstReach out via phone (+880 1888 719119), WhatsApp, or email (gadgetz.com.bd@gmail.com) with your order number and a clear description of the issue.
2. Submit Your Unboxing Video & EvidenceShare the unboxing video and any additional photos or videos that clearly demonstrate the defect or issue.
3. Await Approval & Shipping InstructionsOur team will review your evidence. If the claim is approved, we will provide the exact shipping address and specific instructions for sending the product.
4. Send the ProductPack the product securely with its original box and all accessories. Ship within the timeframe specified by our team. Failure to send within the given deadline will result in claim rejection.
5. Receive ResolutionAfter we receive the product, you will be updated within 3–7 business days with the outcome — replacement dispatch, repair timeline, or refund confirmation.

Once we receive your product at our office, the following timelines apply:

• You will receive a status update within 3–7 business days of us receiving the product
• Timelines may be extended during peak periods or public holidays — we will communicate any delays promptly
• If a suitable replacement is unavailable, we will contact you to discuss alternative options before processing a refund