Your Privacy,
Our Responsibility

When you browse or make a purchase at gadgetz.com.bd, we may collect the following categories of personal information:

• Identity Data: Full name, phone number, and email address provided during account registration or checkout
• Delivery Data: Shipping address, area, district, and postal code required to fulfil your order
• Order & Transaction Data: Products purchased, quantities, order history, payment method selected, and invoice records
• Technical & Device Data: IP address, browser type and version, device type, operating system, referring URL, pages visited, and session duration — collected automatically via cookies and server logs
• Communication Records: Messages, enquiries, and complaints you send us via phone, email, Facebook, or WhatsApp
• Warranty Registration Data: Product serial numbers submitted through QR code activation on your invoice — used exclusively for warranty management

We collect only the minimum data necessary for the purposes described in this policy. We do not collect sensitive personal data such as national ID numbers or biometric information unless specifically required by applicable law.

We use the data we collect only for legitimate business purposes directly related to your experience with us:

• Processing, confirming, and fulfilling your orders and arranging delivery
• Generating invoices and maintaining accurate transaction records
• Sending order confirmation, delivery updates, and important service communications via SMS or email
• Verifying warranty activations and processing product claims or after-sales requests
• Responding to customer service enquiries, complaints, and support requests
• Improving our website performance, product listings, and overall shopping experience
• Detecting, preventing, and investigating fraudulent orders or security incidents
• Complying with applicable legal and regulatory requirements under Bangladesh law

We offer four secure payment methods. Each is processed by its respective provider — gadgetz.com.bd does not store sensitive payment credentials of any kind.

We share your personal data only when it is strictly necessary to operate our services. We do not sell your data. Sharing occurs only with the following trusted parties:

• Courier & Logistics Partners: Your name, phone number, and delivery address are shared with our courier providers solely for order delivery purposes
• Payment Service Providers: Transaction data is shared with SSLCommerz and bKash to process payments — they are bound by their own privacy and security policies
• Gadgetz Official Channels: Warranty serial number data may be shared for product authenticity verification when required
• Analytics Tools: Anonymised, aggregated website usage data may be processed by analytics providers (e.g., Google Analytics) to help us improve the site — this data does not identify you individually
• Legal & Regulatory Authorities: We will disclose information when required by law, court order, or a legitimate government request under the laws of Bangladesh

All third parties we engage are required to handle your data confidentially and are not permitted to use it for any purpose beyond what is necessary to provide the service.

gadgetz.com.bd uses cookies and similar technologies to provide a functional, secure, and improved browsing experience. Types of cookies we use:

• Essential Cookies: Required for core website functions such as your shopping cart, checkout session, and login state. These cannot be disabled without affecting site functionality.
• Analytics Cookies: Collect anonymous data about how visitors use the site — pages visited, time on site, traffic sources — to help us improve user experience.
• Preference Cookies: Remember your settings and browsing preferences to personalise your visit.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content about Gadgetz products.

You can manage or disable cookies through your browser settings. Disabling essential cookies may impair shopping cart and checkout functionality.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law:

• Order and transaction records are retained for a minimum of 5 years to meet financial and tax compliance requirements under Bangladesh law
• Warranty registration data is kept for the full warranty period plus 1 additional year after expiry
• Customer support records are retained for 2 years after a case is resolved or closed
• Account information is retained while your account remains active; following a deletion request, data is removed within 30 days unless legally required otherwise

After the applicable retention period, personal data is securely deleted or permanently anonymised.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:

• SSL/TLS encryption on all data transmitted between your browser and our website
• Secure payment processing through PCI-compliant gateways (SSLCommerz, bKash)
• Role-based access controls — only authorised staff involved in order fulfilment or customer support can access relevant records
• Regular security reviews of our website infrastructure and all third-party integrations
• Secure hosting with access logging, monitoring, and intrusion detection measures

As a user of gadgetz.com.bd, you have the following rights regarding your personal information. To exercise any right, contact us using the details in Section 11.

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data, subject to any legal retention obligations
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time — simply contact us or use the unsubscribe option in any email
• Right to Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interest where it materially impacts you

We will respond to all privacy requests within 14 business days.

gadgetz.com.bd is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us immediately at gadgetz.com.bd@gmail.com. We will promptly delete any such data upon verification.

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable laws. When we make significant changes, we will:

• Update the "Effective Date" at the top of this page
• Post a visible notice on our website homepage for material changes
• Notify registered users via email where appropriate

Your continued use of gadgetz.com.bd after any policy update constitutes your acceptance of the revised terms. We encourage you to review this page from time to time.

For privacy-related questions, data access requests, or concerns about how we handle your personal information, please reach out to our team. All privacy requests are treated with strict confidentiality and responded to within 14 business days.